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Owned and operated by Fresh Prince Creative Services LLC, our team is ready to help with your simulators, massage chairs, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like golf simulators and massage chairs may include additional delivery coordination details via email.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door. If you have any trouble locating your tracking info, send us an email and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, reach out to us within that window and we will walk you through the return process. Please refer to our Return Policy page for full details on eligibility and condition requirements.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the item you are interested in, and we will help coordinate the swap. Please review our Return Policy for specific exchange guidelines.
How do I choose the right golf simulator or racing simulator for my space?
Room dimensions, ceiling height, and your intended setup all play a role in choosing the right simulator. Our product pages include detailed specifications for each model. If you are still unsure, send us your room measurements and we will help you narrow down the best option.
Do massage chairs require assembly?
Assembly requirements vary by model. Many massage chairs arrive mostly pre-assembled and only need minor setup that you can complete at home using the included instructions. Check the product listing for specific assembly details on the model you are considering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to answer every inquiry within one business day so you are never left waiting.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If your purchase is not the right fit for your space, our 30-Day Returns policy is backed by a straightforward process.
